Shipping policy

Shipping in the US and Canada

  • Pridevoyageshop.com offers FREE standard shipping on all orders within the US and Canada, with no minimum purchase required.
  • Please allow for 1-7 business days for processing and an additional 7-14 business days for shipping within the United States.
  • Tracking information is available for all US and Canada orders.
  • Tracking information can take several days to update. If you do not see tracking updates within 10 business days from the order confirmation, then contact us.
  • All US orders are shipped via US Postal Service, in partnership with other air mail services.
  • Please note that many of our products ship directly from our partnered factories located in China. So, please expect your items to be shipped separately to expedite shipping times. (if you order more than one item) as different factories specialize in different areas of manufacturing. In this case, a tracking number will be provided for each parcel.
  • Orders placed during the Chinese New Year holiday may be delayed and processed after the holiday.

Shipping outside the US and Canada

  • Pridevoyageshop.com is pleased to offer FREE standard shipping worldwide, with no minimum purchase required.
  • For international orders, we utilize e-packet (a US Postal Service product) or other reliable air mail services.
  • Tracking information is available for all e-packet orders and most air-mail orders.
  • Tracking information can take a few days to update. If you do not see tracking updates, please try again in a few days.
  • To expedite shipping times, some products may be shipped separately. 
  • Most products are shipped directly from the manufacturer.
  • Products may be shipped separately. In this case, a tracking number will be provided for each parcel.
  • Please allow up to 1-7 days for processing. Most international orders arrive within 7-21 business days.
  • Shipping times vary by destination country.
  • Products ship from our partnered factories located in China. So, please expect your items to be shipped separately to expedite shipping times. (if you order more than one item) as different factories specialize in different areas of manufacturing. In this case, a tracking number will be provided for each parcel.
  • Orders placed during the Chinese New Year holiday may be delayed and processed after the holiday.

Important Notice for buyers outside of Hong Kong

  • Please be aware that Pridevoyageshop.com is not responsible for any duties and customs charges that may be incurred on your package. The total amount of payment does not include any duties and customs charges to clear your custom. Duties and Customs charges vary from country to country, and it is the buyer's responsibility to understand the fees and charges from your custom. If a package is refused by the buyer due to customs charges, it will be considered abandoned and will not be eligible for a refund.

Customs clearance fees, duties, and taxes:     

  • Import Taxes and Duties may apply upon delivery and not included in the final price. They are payable by the buyer. Please contact your customs office for more information on importing goods and related charges. 
  • The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. All shipping times exclude clearance/customs delays.

Third Party Mail Forwarding Services:

  • Please be aware that Pridevoyageshop.com is not responsible for lost or stolen packages/ missing items from the use of mail forwarding services. Shipping to the mail forwarding company is the only available tracking we can provide.

Do you ship to my country and region?  We ship worldwide to these countries and regions only:

  • Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Israel, Italy, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States, Czechia, Hong Kong SAR, Ireland, Japan, Malaysia, Poland, South Korea, United Arab Emirates 

Will this item get to me before? 

  • If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.  

Order never arrived:

  • If your order didn't end up arriving, be sure to let us know!
  • First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.
  • If the shipping address was correct, get in touch with us at support@pridevoyageshop.com making sure you quote your order number. We'll see what can be done.
  • In the rare event that your purchase is lost in transit, you may be eligible for an item replacement or refund. For orders shipping to the US, an item is considered lost in transit if has not arrived within 4 weeks of being shipped and tracking information has not updated in 5 business days.
  • For orders shipping to countries other than the US, an item is considered lost in transit if it has not arrived within 5 weeks of being shipped and tracking information has not updated in 5 business days.
  • If you have entered your shipping address incorrectly, you are not eligible for a replacement or refund should your goods not arrive.
  • If your order tracking information indicates your goods as having been delivered, then you are not eligible for a refund or replacement due to your goods not being received.

Questions?

E-Mail: support@pridevoyageshop.com

Phone: +852 4497 5186

Customer Support: We aim to reply to all inquiries within 24-48 hours, 7 days a week, throughout the year.